Methodology

Appletree regards itself as a total service provider and as a result has developed a best practice methodology:

Phase 1 - Training Analysis

 The training format - pre-training, train the trainer, system admin, go-live support
 Profile of trainees - new user, basic, intermediate, advanced.

Phase 2 - Education Plan

 Collected data from the previous phase is used to design a training solution
 Development of bespoke training documents
 Date and training schedules are discussed and agreed
 Training tools - user guides, projectors, flip charts, reference manuals, computers, handsets.
 Appropriate training environment scheduled and prepared

Phase 3 - Delivery

 The courses are delivered in accordance to the format agreed in the previous phase.
 Any related documentaion is distributed to the delegates.