Training

Below are the various courses that we offer. Please click on a manufacturer's name to download the full education brochure.

End-user Non Call Centre  Handset and voicemail end-user  Handset and voicemail super user  Handset and Unified Voicemail End User  Handset and Unified Voicemail Super User  IP Soft phone end-user  IP Soft console end-user  Go-live/Bring into Service Support	End-user Call Centre  ACD Agent handset End-user  ACD Agent handset Super user  ACD Agent handset & voicemail end-user  ACD Agent handset & voicemail Super user  ACD Agent handset & unified voicemail end-user  ACD Agent handset & unified voicemail Super user  IP Agent end-user  Go-live/Bring into Service Support
Non Call Centre Administration  Basic PBX (CM) Admin  Advanced PBX (CM) Admin  Modular messaging (integrated) Admin  Modular messaging (unified) Admin  Intuity Audix Admin (IA 770)	Call Centre Administration  Basic ACD Admin  Advanced ACD Admin  BCMS Vu Supervisor  CMS Supervisor  CMS Admin  CMS Custom reports
Consultancy - Non Call Centre  End User Data Gathering	Consultancy - Call Centre  Call Centre Data Gathering
Witness Contact Store  Witness Contact Store End User  Witness Contact Store Admin

End-user Non Call Centre  End User Non Call Centre  Handset & Voicemail End User  Handset & Voicemail Super User  Handset, Voicemail & Web Interface End User  Handset, Voicemail & Web Interface Super User  Cisco Meeting Place  Cisco Unified Presence  Go-Live / Floorwalking / Bring Into Service	Non Call Centre Administration  Cisco Unified Comms Administration (1 Day)  Cisco Unified Comms Administration (2 Day)  Meeting Place Express Administration
End User Call Centre  IPCC Handset End User  IPCC Handset End User & Voicemail  IPCC Handset & Agent Desktop S/Ware  IPCC Handset, Agent Desktop S/Ware & V/mail  CTI OS Agent Desktop (Enterprise Only)  CTI OS Supervisor Desktop (Enterprise Only)  Supervisor Desktop Software, Agent Desktop Software, IPCC Handset, & Voicemail  IPCC Enterprise Reporting using Webview

ARC Console Operator Go-Live  ARC Console Operator Training  ARC Express Operator Training  ARC Console Customisation & Operator Training  ARC Console Pre-Design Consultancy  ARC Supervisor Training  ARC Administration Training  ARC Supervisor & Administration Training

We have various training partners within Europe to deliver end user training in foreign languages.